How to order

 

If you’d prefer to not order online as described below, please email us at orders@loveyourpet.co.za, include the product you require, your name, physical address, and contact numbers and we will process your order via email.  Banking details as follows – First National Bank, Account No. 62056740337, Branch Code 220629.  Please use your name for our reference.

1. Product selection

Please select the Products & Buy tab.  To view all the products on a single page, click on the Products menu.  Select the product you would like to order, size and cover type if applicable.  The item will be added to your Shopping Cart.  Top right of page is the Shopping Cart. 

Once you have completed your selection of product and entered the quantity required click on the Shopping Cart.  Your order and product value will reflect.  Select Checkout.  An email will be sent to you to from LoveYourPet confirm your order. 

Please email us on info@loveyourpet.co.za if you have any difficulties ordering. 

2. Payment

You will then be guided through the payment process which will require registration with PayFast, our payment gateway.  This is an online payment facility that is necessary to ensure secure financial transactions.  Various options for payment will now become available including bank EFT where you will be directed to your banks website (FNB, Standard Bank, Nedbank and Absa available), credit card, Mimoney, uKash or Payfast voucher.  Once you’ve selected your payment option and finished the guided process, an email from PayFast will be sent to you to confirm your payment.  If you don’t receive this email it means your payment was unsuccessful, unless delays are being experienced by PayFast (rare).

If you prefer not to go through a registration process and would like to do a direct EFT, please select ‘manual’ payment on your order.  Please email us to request banking details on info@loveyourpet.co.za (details also reflected above).

3.  Despatch

Most products are despatched no more than 3 days from date of order.  When your order is despatched, an email will be sent to you from LoveYourPet to confirm your tracking number and details to track the progress of your order.

 

How products are delivered

 

1. Service type & time

All products are delivered using a TO DOOR courier service.  The service is overnight for MAIN CENTRES and takes about 3 days for OUTLYING areas.    Please click the link below to check if your area is a main or outlying area.  www.thecourierguy.co.za

2. Prices

If you would like to order multiple products/sizes, please use the biggest size in your order to determine the shipping price.

Product size Courier – Main centres Courier – Outlying areas Courier -KwaZulu-Natal Main Centres only
Small warming mat/bed R80 R110 R60
Medium warming mat/bed R90 R120 R70
Large warming mat/bed R120 R150 R80

2. Order tracking

Once you order is despatched an email will be sent to confirm your tracking number.  Using your tracking number you can establish the progress of your order online at the website address provided.  You can also call the Courier Company with the telephone number provided.

If you need any more information regarding how to order or delivery, we’d love to hear from you.  Please email us on info@loveyourpet.co.za.

 

 

 

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